Frequently Asked Questions
Please reach us at ebony@glococollective.com if you cannot find an answer to your question.
Q: What types of products does GloCoCollective offer?
A: We offer a variety of self-healing products, including journals, candles, and much more.
Q: What’s your return/refund policy?
A: Due to the handmade and digital nature of our products, all sales are final. That said, we glow with integrity—so if there’s a legit issue with your order (damaged item, wrong shipment), contact us within 5 days of delivery. We’ll make it right.
Q: How long does shipping take?
A: We currently process orders within 1-2 business days for room sprays and 2-5 business days for journals. Candle orders can take 7 business days before shipping. Shipping times vary by location, but domestic orders usually arrive within 5–8 business days. You’ll receive a tracking number once your order ships.
Q: Why does my candle take a few days to ship?
A: Each candle is made to order, it needs 5–7 days to fully cure — that’s how we ensure your scent is strong, balanced, and ready to glow beautifully once it arrives to you.
Q: Do you offer local pickup?
A: If you're in Charlotte, NC—hey neighbor!—yes, we do offer limited local pickups. Just choose the option at checkout when available.
Q: Can I customize a journal or candle?
A: Custom options are coming soon! Follow us or subscribe to get updates on exclusive personalized drops.
Q: Do you ship internationally?
A: Not yet, but stay tuned. We’re working on spreading this glow worldwide!