Privacy Policy
Effective Date: January 2025
GloCoCollective ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit [your website URL], purchase our products, or interact with us in any way.
Information We Collect
We may collect personal information when you:
- Visit our website
- Make a purchase
- Subscribe to our newsletter
- Contact us for support or inquiries
The types of data we collect may include:
- Personal Information: Name, email address, shipping/billing address, phone number, and payment details (processed securely through third-party payment providers).
- Technical Information: IP address, browser type, pages visited, and cookies.
- Marketing Preferences: Your preferences for receiving updates, promotions, and offers.
How We Use Your Information
We use the collected data to:
- Process and fulfill orders
- Communicate with you about your purchase or inquiries
- Improve our website and services
- Send marketing emails (only if you opt in)
- Comply with legal obligations
Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:
- Service providers (e.g., payment processors, shipping companies) to fulfill orders
- Marketing platforms (if you opt into our newsletters)
- Legal authorities if required by law
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
Data Security
We take reasonable measures to protect your data. However, no online transaction is 100% secure, and we encourage you to take precautions when sharing personal information.
Your Rights and Choices
Depending on your location, you may have the right to:
- Request access to your data
- Correct or delete your information
- Opt out of marketing communications
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing information.
Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: ebony@glococollective.com
Refund & Shipping Policy
Due to the handmade nature of our products, all sales are final. If anything arrives damaged or incorrect, we’ll make it right đź’«
To report a problem:
- Contact us at ebony@glococollective.com within 5 days of delivery.
- Include your order number, a brief explanation, and a photo if applicable.
We’ll assess and either issue a replacement or a partial refund—at our discretion.
Note: Refunds won’t be issued for:
- Buyer’s remorse
- Incorrect address input
- Digital product downloads
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We pack every order with love, prayer, and bubble wrap!
Processing Time:
- Orders are typically processed within 1–2 business days for room sprays and journals. Candle orders can take 7 business days before shipping (hand-poured & cured).
- During high-volume seasons (launches, holidays), allow extra time—we’ll keep you updated via email.
Delivery Estimates:
- Standard Domestic Shipping (U.S.): 5–8 business days after processing
- Local Delivery (Charlotte, NC): Available for select dates/times. You'll receive an email with pickup instructions.All local delivery orders are $5.00.
- In-Person Pickup (Charlotte, NC): Northlake Mall
Shipping Carriers:
We primarily ship via USPS or UPS, depending on package size and destination.
Delays & Lost Packages:
Once a package leaves our hands, we are not responsible for delays due to weather, carrier issues, or incorrect addresses. But if your glow got lost in the mail, let us know—we’ll do what we can to help.
Terms and Conditions
Effective Date: January 2025
Welcome to GloCoCollective™ — a lifestyle brand for the glowing soul. By accessing or using our website (www.glococollective.com), purchasing our products, or engaging with our content, you agree to the following terms and conditions. Please read carefully and shine responsibly.
General Use
By using this website, you confirm that you are at least 18 years old or accessing with the supervision of a parent or guardian. You agree not to use our site or products for any unlawful purpose or to violate any laws in your jurisdiction.
Intellectual Property
All content on this site—including product names, logos, designs, journal prompts, images, downloadable content, and text—is the property of GloCoCollective™ and protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, modify, distribute, or use our content without written permission. Don't dim our light by stealing our glow.
Product Use
Our products are for personal use only. GloCoCollective™ is not responsible for any misuse of candles, sprays, or digital downloads. Always follow product safety guidelines and use at your own discretion.
Purchases & Payments
All prices are listed in USD. We reserve the right to change prices or discontinue products at any time without notice. Payment must be received in full before your order is processed and shipped.
Shipping & Delivery
Please refer to our Shipping Policy for full details. Once orders are shipped, responsibility for delivery lies with the carrier. We are not liable for delayed, lost, or stolen packages.
Returns & Refunds
Due to the handmade and/or digital nature of our products, all sales are final. Please read our Refund & Shipping Policy before making a purchase. If your item is damaged or incorrect, contact us within 5 days of delivery and we’ll work to resolve it.
User Submissions
Any feedback, testimonials, or content submitted (e.g., reviews, social tags, or emails) may be used by GloCoCollective™ for marketing or promotional purposes. By submitting, you grant us permission to repost or publish with credit (unless otherwise requested).
Third-Party Links
We may occasionally link to other websites or apps. GloCoCollective™ is not responsible for the content or practices of any third-party platforms.
Limitation of Liability
GloCoCollective™ is not liable for any direct, indirect, incidental, or consequential damages that may result from the use of our products or services. Use all items with care, especially candles and sprays.
Privacy
We respect your privacy like we respect a good vibe. Your information is never sold or misused. See our Privacy Policy for full details.

Changes to Terms
We reserve the right to update these terms at any time. Changes will be posted on this page, and your continued use of the site means you accept the updated terms.
Still have questions?
Email us at
ebony@glococollective.com or fill out the contact form on our site.